Customer service is one of the fastest growing areas of employment for those wanting to work at home. Customer service involves many different types of jobs. Usually it involves telephone work. Work at home customer service representatives can actually make a nice living and work full time from home.
Basics of Being a CSR
A customer service representative works with customers to help them with purchasing items, handling problems and generally represent the company to the customer.
A CSR can do many things from making out bound phone calls to accepting inbound phone calls. A CSR may also work online in a chat setting.
Skills you Need
To be a CSR you need to have very good communication skills. You should also be a good typist and have good writing skills. You should be able to deal with people in a calm and friendly manner at all times.
A CSR will often have to deal with irate customers who may not be happy with the company and want to take it out on the CSR. It is important that a person can handle all types of personalities when they work as a CSR.
You also need to be organized and be able to handle multiple tasks. You may have to talk with a customer while also typing into the computer or looking through a computer database.
Home Office Equipment you Need
To be a CSR you will need some important home office equipment. Here is a list of some things you may need. Your actually equipment needs may vary depending on the job you get:
- Dedicated phone line
- Unlimited long distance
- No features on the phone line
- Corded phone
- Phone headset
- Computer
- High speed internet access
- Updated virus protection
Some companies will provide you with equipment and some do not. Yu may also run into companies that require special equipment that you will have to purchase to work for them.
Job Options
As mentioned there are different types of CSR jobs. Here are the top CSR jobs available for work at home workers:
- Inbound customer service. An inbound CSR will answer phone calls coming into the business. These calls usually involve changing customer addresses, addressing complaints and answering general questions.
- Outbound customer service. An outbound CSR will make calls on the company’s behalf. These calls are usually to offer special deals or get customers to sign up for a credit card offer.
- Collections. Collections involves calling customers who owe the company money. These are difficult positions that usually are hard to get.
- Online CSR. An online CSR works at a businesses website. People are given the option to talk with an online CSR instead of calling into the companies call center. An online CSR may handle a variety of things from questions about using the website to questions about orders and products. An online CSR will not actually talk but rather type in a chat setting.
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